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Concessions Team Member

1 month ago

Menomonee Falls, Wisconsin, United States Marcus Hotels Full time
Job Summary

We are seeking a highly motivated and customer-focused Concessions Attendant to join our team at Marcus Theatres. As a Concessions Attendant, you will be responsible for providing exceptional guest service and ensuring a high level of cleanliness and organization in the concession stand area.

Key Responsibilities
  • Provide excellent guest service by greeting customers, answering questions, and resolving any concerns in a friendly and professional manner.
  • Sell food and beverage items at the concession stand, meeting sales expectations through loyalty card sign-ups, suggestive selling, and upselling.
  • Operate point-of-sale terminals and make accurate change, while following company food safety policies and local regulatory agency guidelines.
  • Prepare food and beverage orders, fill online concession orders, and perform daily concession maintenance duties, including daily stocking.
  • Clean and sanitize the concession stand and beverage areas, monitoring and communicating social distancing guidelines.
  • Assist with other functions as instructed by the General Manager or a member of the management team.
Requirements
  • Possess strong interpersonal, verbal, and written communication skills.
  • Be willing and motivated to learn new skills and tasks to meet the changing demands of the industry.
  • Have a flexible and accessible work schedule, including late evenings, weekends, and holidays as dictated by business needs.
  • Be able to work in a high-volume, fast-paced, team environment.
  • Have a passion for delivering unparalleled hospitality and high-quality food and service.
Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand and/or walk, and must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment.