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Restaurant Operations Manager

2 months ago

Slidell, Louisiana, United States Bead Tree Restaurant Group, LLC - McAlister's Deli Franchisee Full time

Job Summary:

The Team Leader plays a vital role in the success of our restaurant by assisting in the daily operations and ensuring a positive guest experience. This individual will contribute to the overall success of the company by providing supervision during assigned shifts, managing both front-of-house and back-of-house responsibilities, and maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation.

Key Responsibilities:

  • Provide supervision during assigned shifts to ensure a positive guest experience and maintain company standards.
  • Manage both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
  • Monitor speed of service to ensure a positive guest experience and maintain company standards.
  • Assist with guest comments and complaints, and escalate issues to management when necessary.
  • Supervise daily shifts to ensure company standards, product quality, and cleanliness are maintained.
  • Assist in the ongoing training of team members, including new hires and existing staff, to ensure company procedures and processes are followed.
  • Help encourage adherence to uniform policy and standards.
  • Ensure proper cash handling procedures are followed.
  • Open and close the restaurant in the absence of upper management.

Requirements:

A high school diploma or equivalent is required for this position. This is an hourly position at a franchised McAlister's Deli location.