Pharmacy Customer Service Associate

7 days ago


Rochester, New York, United States Walgreens Full time
Job Description:

As a Pharmacy Customer Service Associate at Walgreens, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our pharmacy services.

Key Responsibilities:
  • Provide courteous, friendly, and efficient service to customers, including registering sales, processing prescriptions, and answering questions.
  • Assist pharmacists in scheduling and maintaining workflow, including entering patient and drug information into pharmacy systems.
  • Process manual claims for third-party program prescription services and perform other clerical duties as assigned.
  • Assist with inventory management activities, such as ordering, unpacking, and storing shipments of pharmaceuticals.
  • Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
  • Construct and maintain displays, including promotional, seasonal, and super structures.
  • Provide customer service in the photo area, including digital passport photo service and poster print.
Requirements:
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer good math skills for filling prescriptions accurately.
  • Prefer good computer skills and knowledge of store inventory control.
  • Prefer PTCB certification.
About Walgreens:

Walgreens is a leading pharmacy-led, health and wellbeing enterprise with a presence in all 50 states and the District of Columbia. We offer a unique opportunity to excel in your career in a welcoming and inclusive environment.

We are committed to making health and happiness simpler, easier, and within reach for our customers and communities. Our goal is to provide convenient access to important health services, such as immunizations and pharmacy services, while maintaining a supportive and progressive work environment.



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