Customer Service Representative

4 days ago


La Crescenta, United States WESTERN DRUG SUPPLY Full time

At Western Drug Supply, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer care department, you will provide exceptional support to our referral sources and customers.

Job Summary:

The ideal candidate will have a minimum of two years of experience in a customer service role, with at least one year in a medical or healthcare environment. You'll be responsible for handling high-volume customer orders and calls, providing professional communication, and ensuring seamless execution of orders.

We estimate the salary for this position to be around $45,000 - $55,000 per year, depending on your level of experience and qualifications.

Key Responsibilities:
  • Answering incoming calls and responding to customer inquiries
  • Providing accurate information about products and services
  • Verifying insurance eligibility and coverage
  • Maintaining accurate records and documentation

Requirements:

  • High school diploma or equivalent required
  • Minimum two years of experience in a customer service role
  • Excellent listening skills and ability to communicate empathetically
  • Able to operate office equipment and software applications

Working Conditions:

This role requires working in a standard office setting, interacting with staff and the public, and wearing a headset for extended periods. You'll need to stand or sit for prolonged periods, lift light objects, and use computer equipment.



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