Customer Service Representative

5 days ago


Salem Virginia, United States Mr. Tire Auto Service Centers Full time
About the Role:

The Guest Care Specialist is a key member of our team at Mr. Tire Auto Service Centers, responsible for delivering exceptional customer service and driving sales of automotive repair services and tires. This is a full-time or part-time, hourly position that requires a strong sales presence, product knowledge, and excellent communication skills.

Key Responsibilities:
  • Provide a superior customer experience, answering phone calls, inviting guests into the store, and making them feel welcome during their visit.
  • Successfully complete Monro's training program to execute the Monro selling process.
  • First point of contact for guests, engaging them, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Consistent use of all required safety standards set forth in training and policies and procedures.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.


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