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Healthcare Representative

2 months ago

Kingsville, Texas, United States CHRISTUS Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Healthcare Representative to join our team at CHRISTUS Health. As a key member of our medical office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Patient Check-in and Verification: Maintain the flow of patient check-in, verify demographic and insurance information, and enter it into our computer database.
  • Administrative Support: Assist with answering phones, taking messages, and responding to patient and staff inquiries.
  • Scheduling and Coordination: Schedule appointments for patients in accordance with physician guidelines and collect time of service payment amounts.
  • Financial Transactions: Collect prior balance amounts and arrange payment plans as requested.
Additional Duties
  • Patient Registration: Check in patients, verify and update necessary information in the medical record, and assist patients with completing all necessary forms.
  • Scheduling and Office Management: Schedule appointments according to clinician template and follow office scheduling policies.
  • Administrative Support: Assist the front office lead/supervisor with other administrative duties, such as front-end tasks, denials, work queues, and correcting errors to ensure clean claims.
  • Visitor Screening: Screen visitors and respond to routine requests for information.
  • Confidentiality and HIPAA Compliance: Maintain strict confidentiality and follow CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA).
  • Communication and Teamwork: Use oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
  • Quality and Safety: Maintain established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
  • Adaptability and Continuous Learning: Perform job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
Requirements
  • Education: High school diploma or equivalent.
  • Knowledge and Skills: Knowledge of managed care, ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine, excellent interpersonal and communication skills, and good math knowledge.
  • Experience: Three or more years of experience in a healthcare organization.
  • Certifications and Training: ICD9 and CPT coding (advanced skills) and experience with charge posting or collections preferred.