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2 months ago
Zachry Hospitality Inc
Room Attendant (Part-time) at Staybridge Suites
At Staybridge Suites, we strive to create a welcoming atmosphere for our guests, which requires you to:
Be approachable by being genuine and straightforward.
Be considerate by being attentive, caring, and accommodating.
Be engaging by being friendly, involved, and positive.
Be dependable by being professional, a collaborative team member, and resourceful.
Job Overview
Your role is essential in achieving 100% guest satisfaction by delivering prompt and friendly hospitality while surpassing guest expectations.
Duties and Responsibilities
People:
Provide personalized attention, take ownership, and collaborate effectively to deliver outstanding guest services.
Listen actively, express empathy, and resolve guest concerns with effective solutions.
Guest Experience:
Assist guests throughout the hotel and in public areas with genuine hospitality.
Respond to guest inquiries with warmth and care.
Responsible Business:
Welcome guests as they arrive and depart from the hotel.
Demonstrate the ability to manage multiple tasks in a fast-paced environment while maintaining composure.
Be cross-trained in various housekeeping functions: Rooms, Lobby, Laundry, etc.
Deliver exceptional customer service in accordance with hotel standards.
Ensure effective communication across departments is maintained.
Clean and uphold the standards of rooms, hallways, lobby, and common areas.
Understand basic sanitation protocols and the application of relevant cleaning agents.
Familiarize yourself with Staybridge policies related to housekeeping, particularly those concerning guest and hotel property safety and security.
Exhibit the ability to stand, walk, bend, reach, and move continuously to attend to rooms on all floors.
Perform any additional duties as assigned by management.