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Customer Service and Sales Director

2 weeks ago

Yorba Linda, California, United States 24 Hour Fitness Full time
About Us

At 24 Hour Fitness, we are committed to delivering an exceptional member experience. As a Customer Service and Sales Director, you will play a critical role in achieving this goal by leading the sales and service team to deliver outstanding service and sales results.

Main Responsibilities

  • LEAD THE SALES AND SERVICE TEAM TO DELIVER OUTSTANDING SERVICE AND SALES RESULTS

  • HIRE, TRAIN, AND DEVELOP TALENTED TEAM MEMBERS WHO BUILD RELATIONSHIPS WITH MEMBERS AND PROVIDE THEM WITH TAILORED SOLUTIONS AND EXPERIENCES

  • DEVELOP AND EXECUTE SALES AND CUSTOMER SERVICE STRATEGIES TO DRIVE BUSINESS RESULTS AND IMPROVE THE MEMBER EXPERIENCE

  • CULTIVATE TEAM MEMBERS' SKILLS THROUGH CONTINUOUS ASSESSMENT, FEEDBACK, AND COACHING, AND IMPLEMENT ONGOING TRAINING TO ENSURE EXCEPTIONAL SERVICE IN A MEMBER-CENTRIC ENVIRONMENT

  • MANGE OVERALL PERFORMANCE, ENGAGEMENT, AND PERSONNEL MATTERS FOR THE SALES AND SERVICE TEAM MEMBERS

  • PARTNER WITH THE GENERAL MANAGER TO DRIVE BUSINESS RESULTS AND ACHIEVE DEPARTMENT TARGETS, INCLUDING NEW MEMBER SALES AND FITNESS REVENUE, RETAIL, AND MEMBER RETENTION

Requirements

  • Prior management experience in the service sales industry leading 4-10 employees is preferred.

  • A bachelor's degree is preferred, and a high school diploma or GED is required.

  • Fitness industry experience is preferred.