Retail Experience Coordinator

3 weeks ago


Santa Clarita, California, United States Sam's Club Full time

**About Us:**

Sam's Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing an exceptional shopping experience and value to our members.

About the Job:

This is a great opportunity to start a fulfilling career at Sam's Club. As a Member Assistant - Cart Attendant, you will be responsible for ensuring that our parking lot is well-maintained, assisting members with their purchases, and providing excellent customer service. You will also help maintain a clean and organized store environment, ensure member satisfaction, and contribute to the success of our club.

Key Responsibilities:

  • Ensure club pick-up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Requirements:

  • You should have a high school diploma or equivalent.
  • You should have basic math skills and the ability to operate a cash register.
  • You should be able to work effectively in a fast-paced environment and provide excellent customer service.

Compensation:

The estimated hourly wage range for this position is $17.00 to $24.00, depending on experience and qualifications. Additional compensation includes annual or quarterly performance incentives and premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances.



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