Commercial HVAC Service Director

4 days ago


Frederick, Maryland, United States Len the Plumber Full time
Director Role

We are seeking a highly skilled and experienced Commercial HVAC Service Director to join our team at Len the Plumber Heating & Air. As a key member of our leadership team, you will play a critical role in driving business growth and delivering exceptional customer service.

This role offers an estimated salary of approximately $80,000 - $100,000 per year, depending on experience.

Key Responsibilities:

  • Manage department costs, overhead, and manpower to maintain desired Gross Profit Margins.
  • Work closely with the HVAC Branch Manager to implement business strategies and drive team results.
  • Provide field coaching, role-playing, and customer service training to Service Technicians.
  • Recruit, retain, and train professional Service Technicians through traditional recruiting, referral, and networking efforts.
  • Hold team accountable for their productivity performance (i.e., revenue, KPI's per work order, close rate, customer satisfaction, etc.).


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