IRS Quality Assurance Lead

4 days ago


Fort Worth, Texas, United States United Way of Tarrant County Full time
Job Summary

The IRS Quality Assurance Lead at United Way of Tarrant County is responsible for ensuring high-quality tax return preparation and exceptional customer service at assigned VITA sites. This role requires strong analytical and leadership skills, as well as prior experience in tax preparation and customer service.

About the Position

This is a full-time role, requiring approximately 30 hours per week. Standard hours may be between 9 a.m.- 3 p.m., Monday-Saturday, with evening and weekend work required during tax season. The primary work location is at a UWTC office or assigned VITA location.

Key Responsibilities
  • Implement and adhere to IRS Quality Site Requirements, including privacy laws and rules.
  • Monitor and implement IRS updates provided by the IRS SPEC Relationship Manager.
  • Complete all required reports, including Form 13206 and weekly reports.
  • Validate volunteer identities and certification training levels before allowing them to volunteer.
  • Supervise VITA staff and volunteers working at the site.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent analytical and leadership skills.
  • 1-2 years of customer service experience, with prior supervisory experience preferred.
  • Able to manage multiple tasks and meet deadlines effectively.
  • Demonstrated computer proficiency, particularly in databases and Microsoft Office.
  • Valid Texas driver's license and reliable transportation required.
Estimated Salary:$65,000 - $85,000 per year, depending on experience.

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