Transportation Operations Manager

We are seeking a highly skilled Transportation Operations Manager to join our team at UC San Diego. This is a key leadership role that will oversee the daily management and leadership of multiple divisions of Parking Services, including Campus Parking/Permit Sales and Lost and Found.

• Provide daily management and leadership to multiple divisions of Parking Services.
• Conduct responsible and complex analysis for multiple administrative operational units of Parking Services to identify business opportunities and recommend new fiscal, administrative, and operations methods, policies, procedures, and practices.
• Serve as key advisor to the Parking Director in matters of $20 Million annual revenue collection, revenue controls, and auditable processes.
• Direct complex analysis and reconciliation processes between Parking Services' parking access and revenue control system (T2 Flex) and Auxiliary reporting sources.
• Responsible for the safekeeping, accounting, and auditing of $2 Million annual permit inventory and $5,000 daily change fund.
• Provide analysis and recommendations in the development and modification of computer programs and databases created and/or implemented for Parking Services permit sales and cash collection functions.
• Work with the Parking Director and ITS to articulate operational and systems needs, test software and new technologies to evaluate customer service impact and overall system performance.
• Manage sales operational activities and provide supervision for the Commuter and Visitor Information back office administration staff.
• Monitor proper functioning of business support systems such as Point of Sale, ParkMobile codes, and Paystation coupon code systems for Transportation Services.

• Thorough knowledge of University rules and regulations, processes, protocols, and procedures for budget, accounting, and fund management, and/or personnel management.
• Demonstrated experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments.
• Demonstrated experience interpreting and following internal control procedures and cashiering policies and procedures.
• Knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act, and PCI Compliance.
• Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling skills.
• Excellent interpersonal and communication skills, including tact, diplomacy, discretion, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English.
• Proven ability to coordinate and chair meetings and make presentations to provide a variety of information on transportation programs, services, plans, policies, and/or procedures.
• Ability to establish cooperative working relationships with internal and external customers/contacts at all levels, including health systems administration, campus departments, student organizations, community representatives, front-line customer service staff, management staff, and vendors.
• Demonstrated ability to negotiate a mutually agreeable solution to a conflict between individuals and/or organizational units.
• Strong writing, general research, and comprehension skills with the ability to identify appropriate information resources and to understand and interpret complex data, material, and documents.
• Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.
• Demonstrated management experience in planning, analyzing, coordinating, and supervising diverse programs and services in a large-scale and complex environment.
• Solid knowledge of common University-specific computer application programs.
• Advanced skill in the functional use of computer and web-based applications such as but not limited to: MS Office Suite, Outlook, T2 Flex, eBusiness tools, and other network programs such as electronic mail and electronic calendar.
• Demonstrated skill and ability to understand the use of relational databases to facilitate working with Information Systems personnel to identify application needs.
• Demonstrated experience in the use of a network and automated customer database.
• Demonstrated skill in database management.
• Ability to use discretion and maintain confidentiality.
• Strong skills in short-term planning, analysis, problem-solving, and customer service.
• Strong management and supervisory background.
• Skilled in recruiting, interviewing, training, evaluating performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions as needed.
• Previous experience developing and implementing training programs.
• Thorough knowledge of financial analysis and reporting techniques, and/or human resources policies and procedures for staff and academic employees.
• Strong demonstrated analytical skills to investigate and compile financial, budgetary, and program data, interpret policies and procedures, and resolve a broad variety of complex issues and problems.
• Skill in recruiting, training, interviewing, evaluating job performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions as needed.
• Ability to assess knowledge, skills, and abilities of personnel sufficient to achieve high organizational productivity and meet goals.
• Skill in developing and implementing training programs.

• DOJ/FBI/DMV background clearances required prior to employment.
• Must possess and maintain a valid California Driver License.
• May be required to participate in DMV Pull Notice Program.

Pay Transparency Act

Annual Full Pay Range: $77,000 - $139,200 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.88 - $66.67

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure, and certifications, and other business and organizational needs.

The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time.

Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff, and visitors.

For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco-free environment.

Please visit smokefree.ucsd.edu for more information.

Please click on the link below to apply for this position.

A new window will open and direct you to apply at our corporate careers page.

We look forward to hearing from you