Home Care Relations Liaison Specialist

3 weeks ago


Staten Island, New York, United States Centers Plan for Healthy Living Full time
Job Summary

The Home Care Relations Liaison position is responsible for facilitating communication between internal departments and external providers regarding member requests for provider changes.

This role will assist with CDPAS documentation and authorizations, ensuring seamless transitions for members.

Key Responsibilities
  • Act as a point of contact for Utilization Management, Case Management, and G&A regarding member requests for provider changes.
  • Communicate with current providers to stabilize services and ensure continuity of care.
  • Collaborate with providers to onboard new cases and ensure timely authorizations.
  • Assist in delegating CDPAS documentation to relevant departments.
  • Correspond with external providers regarding CDPAS approvals and authorizations.
  • Document all actions in CaseTrakker.
Requirements
  • High School Diploma or equivalent.
  • At least one year of professional experience in a related field.
  • Preferred: MLTC knowledge and experience.
Preferred Skills
  • Phone operations and analytics.
  • Healthcare administration experience.
  • Excel skills.
  • Case Trakker knowledge.
Centers Plan for Healthy Living

We are an equal opportunity employer and welcome applications from diverse candidates. Our goal is to create a workplace that values and respects the contributions of all employees.



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