Help Desk Technician

3 days ago


Shelby, Ohio, United States INTREPID IT LLC Full time
Job Summary

We are seeking an experienced Help Desk Technician to join our team at INTREPID IT LLC. The successful candidate will be responsible for providing technical support to our clients, ensuring their technology needs are met with efficiency and expertise.

Key Responsibilities
  • Monitor and respond to client requests through our ticketing system
  • Provide on-site service calls as required
  • Manage projects from start to finish, including server upgrades
  • Respond to incidents reported via email and phone calls
  • Create or update tickets with troubleshooting steps
  • Image and deploy hardware requests
  • Provision and modify user accounts in Active Directory/Azure/O365
  • Troubleshoot issues related to operating systems, applications, hardware, printing, user configuration, and networking
Salary and Benefits

The successful candidate can expect a salary of $60,000 - $70,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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