Healthcare Service Representative

7 days ago


Lenexa, Kansas, United States The University of Kansas Health System Full time

We are seeking a highly motivated and detail-oriented individual to fill the role of Healthcare Service Representative at The University of Kansas Health System. In this position, you will be responsible for providing exceptional customer service and support to patients throughout the appointment scheduling process.

Your Key Responsibilities:

  • Answer incoming telephone calls and respond to patient inquiries in a timely and professional manner
  • Assist patients with appointment scheduling, registration, and insurance verification
  • Accurately document patient interactions and update medical records as needed
  • Collaborate with the care team to resolve patient issues and concerns

Requirements and Qualifications:

  • High School Graduate or equivalent
  • 1+ years of direct customer service experience in a healthcare setting or contact center environment
  • Knowledge of medical terminology and proficiency in Level I skills


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