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Desktop Support Engineer

1 week ago

Hamilton, Montana, United States Iron Service Global Full time

About the Position:

The Desktop Support Engineer will play a critical role in delivering high-quality technical support to our clients. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a team environment.

Duties and Responsibilities:

  • Manage and maintain accurate records of hardware assets and inventory
  • Configure and install operating systems, software, and drivers
  • Provide remote assistance with PC setup, upgrades, and troubleshooting
  • Participate in quality assurance testing of laptops
  • Coordinate with vendors and site facilities for maintenance and repairs
  • Respond to customer inquiries in a timely and professional manner

Key Requirements:

  • Excellent communication and problem-solving skills
  • Strong analytical and technical skills
  • Knowledge of Microsoft Excel and other productivity tools
  • Ability to work independently and as part of a team