Chief Network Optimization Specialist

3 days ago


San Francisco, California, United States Aitopics Full time
Job Overview

We are seeking a skilled Chief Network Optimization Specialist to join our team at Extreme Networks. This is an excellent opportunity for a hands-on, detail-oriented professional to shape and guide Artificial Intelligence-based network troubleshooting solutions of tomorrow.

About Us

Extreme Networks creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. With over 50,000 customers globally trusting our end-to-end, cloud-driven networking solutions, we accelerate digital transformation efforts and deliver progress like never before.

Salary: $120,000 - $180,000 per yearJob Description

This role will bring your hands-on expertise in networking, security, and AI to share your insight, ideas, and feedback to product management to help define and refine new AI capabilities. As these features develop, you will help demonstrate and teach the field how to leverage the new capabilities. You will be responsible for:

  • Aligning with product management to proactively conceive testbeds and test scenarios to help our AI team build better troubleshooting, diagnostic, and security capabilities.
  • Becoming a leading technical expert on Extreme Networks cloud networking, security, and AI-based offerings, providing an advocacy and advisory role between the technical field personnel and product management.
  • Developing an in-depth understanding of Extreme Networks enterprise cloud networking portfolio and providing insight where more in-depth correlation and visibility is needed between different product portfolios.
  • Delivering video and webinar-based product demonstrations, written deployment guidance and solutions, answering technical questions, and developing and maintaining competitive analysis of cloud-enabled Wi-Fi solutions to help product management better define and develop our differentiation.
Requirements
  • Over 3 years of experience with Network Diagnosis and Troubleshooting, either in a Sales Engineer, Solution Architect, Technical Marketing Engineer, or Support Technician capacity.
  • Robust experience troubleshooting 802.11 based wireless networking, Edge Ethernet Switching, Network Security, VLANs, RADIUS servers/NAC, DHCP, DNS, and other cloud networking technologies on live customer networks.
  • Familiarity with AI/ML concepts and Large Language Models (LLMs), with appreciation of how they could be applied to networking troubleshooting is not required but would be considered a plus.
  • A strong understanding of user experience with expertise to engage in discussions and weigh in when the team needs inputs to evaluate trade-offs.
  • A strong analytical skillset to influence product strategy and product roadmaps through knowledge of the product, the competitive landscape, and customer needs.
  • Experience enabling or engaging with enterprise sales teams, channel partners, and customers.
  • Demonstrated ability to work autonomously in a remote role with distributed teams.
  • Experience includes cross collaboration across teams to deliver products and services.
  • Excellent written and spoken communication skills, ability to communicate to an executive audience.
  • Experience with Python and API scripting would also be considered a plus.


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