Dental Operations Director
3 weeks ago
The Dental Operations Manager is responsible for driving financial performance and revenue growth while overseeing the day-to-day operations of the practice. This includes establishing systems and processes that result in patient satisfaction, retention, case acceptance, employee engagement, provider engagement, and financial performance.
Key Responsibilities- Manage office staff, providing problem-solving, decision-making, planning, delegation, and conflict management as needed.
- Build and maintain a positive office culture.
- Select and orientate office staff in coordination with RDO and Human Resources.
- Evaluate staff performance and submit performance reviews, ensuring 100% of staff complete required learning modules on time.
- Conduct practice staff meetings on a regular basis.
- Work with employees to facilitate complaints/concerns and resolve as needed.
- Implement office policies that establish best approaches for achieving performance goals.
- Meet or exceed annual NPS targets through implementation and set action plans as needed.
- Provide needed information to other departments to support compliance with established policies.
- Ensure that needed information and documentation is provided to support revenue cycle activities.
- Act as an interdepartmental liaison between the practice and other departments and entities.
- Responsible for reporting any safety-related incident in a timely fashion, including workers comp, through the appropriate tool.
- Minimum 5 years progressive leadership and functional practice management experience.
- Excellent communication, problem-solving, and leadership skills.
- Coursework or on-the-job training in the fields of dentistry, business, or training.
- Strong healthcare management/customer service management and leadership skills a plus.
- Experience leading a team, mentoring, and coaching subordinates.
- Office Environment
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