Shift Manager

5 days ago


Millsboro, Delaware, United States SUMMERWOOD MASTER Full time
Job Summary

We are seeking a highly skilled and motivated Shift Manager to join our team at Summerwood Master. As a Shift Manager, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and maintaining high standards of quality and safety.

Key Responsibilities
  • Customer Satisfaction/Product Quality
    • Maintain fast, accurate service and ensure products meet company quality standards.
    • Conduct regular food safety audits and provide coaching to crew members on customer service, product quality, and speed of service.
  • Financial
    • Assist with cash procedures, including bank deposits, making change, and verifying drawers.
  • Operations
    • Conduct daily inventory, complete shift-to-shift food safety audits, and set up daily control sheets.
    • Review facility and equipment readiness, monitor inventory, food preparation, and order fulfillment to ensure adherence to company standards.
    • Monitor speed with service performance and resolve bottlenecks to achieve SWS goals.
    • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
  • Human Resources
    • Provide ongoing coaching and feedback to crew members.
    • Provide hands-on training for crew members in the Learning Zone.
Requirements

To be successful in this role, you will need to have excellent communication and leadership skills, be able to work effectively in a fast-paced environment, and have a strong attention to detail. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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