Process Improvement Specialist

3 weeks ago

Pittsburgh, Pennsylvania, United States PNC Financial Services Group Full time
Job Description

PNC Financial Services Group is seeking a highly skilled Process Improvement Specialist to join our team. As a key member of our organization, you will play a critical role in driving business objectives and delivering exceptional results.

Key Responsibilities:
  • Support Business Initiatives: Collaborate with cross-functional teams to understand, analyze, develop, and implement key business solutions that drive business objectives.
  • Deliver Quality Results: Demonstrate commitment to quality by delivering the CARES model to customers and/or internal partners.
  • Business Problem Solving: Understand complex business problems, identify key issues, and prepare and execute a planned approach for business initiatives.
  • Data Analysis: Define and obtain data collection, research, and reporting activities for assigned business initiatives. Analyze and recommend solutions for key initiatives.
  • Cross-Functional Alignment: Work with key decision makers to ensure cross-business and cross-functional alignment and synergy.
  • Subject Matter Expertise: Serve as a subject matter resource and advocate that implements best practices and learning plans to meet business objectives.
Requirements:
  • Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Risk Management: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
Preferred Skills:
  • Business Development: Experience in developing and implementing business strategies and initiatives.
  • Business Intelligence: Strong analytical and problem-solving skills with the ability to collect and analyze data to inform business decisions.
  • Competitive Strategies: Knowledge of competitive strategies and market trends.
  • Data Integration: Experience with data integration and data mining techniques.
  • Strategic Planning: Strong strategic planning skills with the ability to develop and implement business plans.
Competencies:
  • Accuracy and Attention to Detail: Strong attention to detail and ability to maintain accurate records.
  • Analytical Thinking: Strong analytical skills with the ability to collect and analyze data to inform business decisions.
  • Business Process Design: Experience in designing and implementing business processes.
  • Data Gathering and Analysis: Strong data gathering and analysis skills with the ability to collect and analyze data to inform business decisions.
  • Effective Communications: Strong communication skills with the ability to effectively communicate with stakeholders.
  • Influencing: Ability to influence and persuade stakeholders to achieve business objectives.
  • Planning: Tactical, Strategic: Strong planning skills with the ability to develop and implement business plans.
  • Problem Solving: Strong problem-solving skills with the ability to analyze complex problems and develop effective solutions.
Education and Experience:
  • University/College Degree: Bachelor's degree in a related field.
  • Work Experience: 3+ years of relevant work experience in a related field.
  • Certifications: Certifications in a related field are desired.
Benefits:

PNC Financial Services Group offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

  • Medical/Prescription Drug Coverage: Medical and prescription drug coverage with a Health Savings Account feature.
  • Dental and Vision Options: Dental and vision options.
  • Employee and Spouse/Child Life Insurance: Employee and spouse/child life insurance.
  • Short and Long-Term Disability Protection: Short and long-term disability protection.
  • 401(k) with PNC Match: 401(k) plan with PNC match.
  • Pension and Stock Purchase Plans: Pension and stock purchase plans.
  • Dependent Care Reimbursement Account: Dependent care reimbursement account.
  • Back-up Child/Elder Care: Back-up child/elder care.
  • Adoption, Surrogacy, and Doula Reimbursement: Adoption, surrogacy, and doula reimbursement.
  • Educational Assistance: Educational assistance, including select programs fully paid.
  • Robust Wellness Program: Robust wellness program with financial incentives.

In addition, PNC Financial Services Group generally provides the following paid time off, depending on your eligibility:

  • Maternity and/or Parental Leave: Maternity and/or parental leave.
  • Up to 11 Paid Holidays: Up to 11 paid holidays each year.
  • 8 Occasional Absence Days: 8 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 Vacation Days: Between 15 to 25 vacation days each year, depending on career level.

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