Robot Technician

3 weeks ago


Staten Island, New York, United States Starship Technologies Inc Full time

At Starship Technologies Inc, we're revolutionizing deliveries with cutting-edge autonomous robots. Our robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. With millions of autonomous deliveries completed to date, we've traveled millions of miles and are currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We're hitting records on an almost weekly basis. This is an exciting time to be part of our team as we grow rapidly around the world.

The environment will be similar to a fast-paced restaurant/workshop while allowing you to plunge into a cutting-edge technological environment working directly with our autonomous robots. As a Robot Technician, you will execute robot fleet repair throughout the shift, troubleshoot unexpected situations that may arise, and work effectively to keep our robots in operation.

Key Responsibilities:
  • Technical Tasks:
    • Maintain the health of our global fleet of robots through daily maintenance and repair tasks. This includes diagnosing unforeseen problems, troubleshooting equipment malfunctions, and repairing or replacing faulty equipment (tires, electronics, motors).
    • Carry out preventive maintenance activities and upgrades on robots and infrastructure. Monitor and service our internal systems, run tests, and complete reports, and complete updates or improvements to existing systems as appropriate.
    • Perform root cause analysis to identify the causes of faults or problems and systematically develop a solution to prevent/solve underlying issues.
  • Operational Tasks:
    • Accurately document all tasks/partner or internal messaging related to service concerns or robot-related issues using appropriate applications/tools.
    • Maintain a clean and organized hub by performing accurate spare parts inventory audits twice a week and ensuring all tools are accounted for and returned to their proper location after use.
    • Work with our engineering team to identify any potential improvements regarding robot health and design.
    • Occasionally support our Operational Service team by assisting with Robot field rescues or operational services tasks when needed.
    • Other duties as assigned.
Requirements:
  • A passion for robots and innovative technologies.
  • Currently pursuing a degree in Engineering or another related STEM field.
  • Previous experience in Technical Support and with any service desk application is beneficial, but not required.
  • Good knowledge regarding mechanics, electronics, and IT.
  • Excellent client-facing skills.
  • Self-starter; takes initiative, can work without supervision, and begin projects independently.
Preferred Qualifications:
  • Knowledge of Unix/Linux systems, CLI tools, and scripting preferred, but not required.
  • Hobby projects in electronics or mechanics.
  • Previous experience in managing a large fleet of devices.
Physical Requirements:
  • Movement ability to frequent usage of wrists, hands, and finger dexterity to movements such as constant typing, as well as full-body exertion while wrangling the robot fleet.
  • Occasional lifting of items with weight up to 70 lbs.
  • Comfortable riding an ebike on various terrain.
What's in it for you?
  • Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen.
  • You can immerse yourself in the world of technology and innovation.
  • You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don't want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas.
  • You'll have endless opportunities to learn from our inspirational, talented team members across the globe.

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