Service Delivery Specialist

1 day ago


Owings Mills, Maryland, United States Joe Ruggiero - State Farm Agent Full time

We are seeking a highly skilled Service Delivery Specialist to join our team at Joe Ruggiero - State Farm Agent. As a leader in the insurance industry, we are committed to delivering exceptional customer experiences and providing opportunities for growth and development.

Job Summary:

This is a key role that requires a high level of customer service expertise, strong problem-solving skills, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for managing customer relationships, processing insurance claims, and maintaining accurate records of customer interactions.

Key Responsibilities:
  • Manage customer relationships and resolve customer inquiries.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.

We estimate that this role could earn between $70,000 and $90,000 per year, depending on experience. If you are a motivated and customer-focused individual looking for a challenging role, we encourage you to apply.

Requirements:
  • 5+ years of experience in customer service.
  • Current Property & Casualty license - We pay for training.
  • Ability to obtain Life & Health license within 3 months of your start date - We pay for training.
  • Strong problem-solving and communication skills.
  • Excellent leadership and organizational abilities.

We offer a range of benefits, including dental insurance, health insurance, paid time off, and vision insurance. If you are passionate about delivering exceptional customer experiences and have a strong background in customer service, we look forward to connecting with you.



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