Remote Support Professional

1 day ago


Birmingham, Alabama, United States Speak Wisely Solutions Full time
Remote Support Professional

Speak Wisely Solutions is seeking a dedicated and passionate Remote Support Professional to join our team.

This is an excellent opportunity for individuals who enjoy helping others and working in a dynamic environment.

About the Job

As a Remote Support Professional, you will provide critical support to our customers through various communication channels.

Main Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Assist customers with product information, troubleshooting, and technical support
  • Document customer interactions and update records as needed
Requirements
  • 2+ years of Customer Service experience
  • 2+ years of Call Center experience
  • Able to work independently with minimal supervision
  • Excellent communication and interpersonal skills
  • Ability to handle high call volumes and prioritize tasks effectively
Equipment Requirements
  • Laptop or PC (Windows 10 or 11)
  • High speed internet (hardwired only)
  • Hardwired USB headset (noise cancellation)
Benefits
  • Competitive remote work compensation package
  • Flexible work hours to suit your lifestyle
  • Extensive certification and support to excel in your role
  • Opportunity to grow and advance within the organization

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.

We value a collaborative and inclusive work culture that supports your growth and development.



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