Wild Rose Team Member

3 weeks ago


Jefferson, Iowa, United States Wild Rose Casino & Resort Full time

The Guest Service Representative role at Wild Rose Casino & Hotel offers a unique blend of challenges and opportunities for growth and development. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

As a Guest Service Representative, you will have the chance to interact with guests from diverse backgrounds and cultures, building relationships and exceeding their expectations. You will work closely with the rest of the Guest Services team to achieve our shared goal of delivering exceptional guest experiences.

We value our team members and recognize the importance of investing in their professional development. That's why we offer a comprehensive training program, regular feedback sessions, and opportunities for career advancement within the organization.

**Job Description:**
Key Responsibilities:
• Assist players at the cage with transactions and resolve any issues promptly and professionally.
• Type, answer phones, and record transactions accurately to ensure seamless communication and efficient operations.
• Sign up new players and club members, redeem member points, and promote property amenities to enhance the guest experience.
• Promote property amenities, participate in special functions, and resolve guest complaints to maintain a high level of customer satisfaction.
• Perform other duties as assigned by management to support the team's efforts in delivering exceptional guest experiences.


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