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Team Leader for Wellness Center

2 months ago


Flowood, Mississippi, United States Massage Envy Full time

Position Overview:

Join a Dynamic Team at Massage Envy

Are you an inspiring leader passionate about fostering success in others? At Massage Envy, we empower you to excel while guiding a dedicated team of professionals to provide exceptional service that enhances the well-being of our clients.

We are seeking a Team Leader for our Wellness Center

  • Supervising and coordinating the daily functions of the center.
  • Meeting and exceeding membership and retail sales objectives while managing sales personnel and wellness practitioners.
  • Training and evaluating the performance of sales staff, as well as developing and maintaining staff schedules.
  • Delivering outstanding service to clients by managing phone inquiries, scheduling appointments, welcoming clients upon arrival, and promoting memberships.
  • Upholding a professional and pristine environment for both staff and clients.
  • Preparing sales reports, handling payroll, managing bank deposits, overseeing inventory, and ordering supplies.
  • Experience in management, sales, or marketing is advantageous. Background in service or retail sales is preferred.
  • Ability to effectively communicate expectations to team members and foster a collaborative environment.
  • Skilled in training and motivating others.

Benefits & Compensation:

  • Attractive base salary with opportunities for bonuses and commissions ($13-$17/hour)
  • Comprehensive medical, dental, and vision plans with employer contributions
  • 401(k) matching after one year of service
  • Incentives for employee referrals
  • Access to an Employee Assistance Program
  • Flexible scheduling to promote work-life balance
  • Extensive training on products and services
  • Discounts on all products (25% off)

Ideal Candidates:

  • Possess management and/or sales experience, ideally in a personal service setting such as a spa, salon, or fitness center. Experience in the wellness industry is a plus but not mandatory.
  • Exhibit natural leadership qualities that foster relationship-building while motivating and supporting a team.
  • Capable of conducting difficult conversations in a constructive and professional manner.
  • Committed to creating a positive workplace culture where all team members feel valued, issues are addressed promptly and fairly, and everyone is aligned with the mission.
  • Aim for continuous improvement by setting clear goals, prioritizing tasks, and analyzing performance metrics.
  • Skilled in resolving customer issues while maintaining a safe and therapeutic atmosphere.
  • Encourage team members to develop and advance by establishing clear expectations, providing ongoing training, and regularly reviewing performance.
  • Build strong relationships and instill confidence among employees, clients, and guests.

Compensation:
$13-$17/hour