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Night Auditor

2 months ago


Aurora Colorado, United States Hyatt Place Denver Airport Full time
Job Summary:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This includes front desk operations during the overnight shift, typically from 11pm to 7am. Key responsibilities include:

  • Registering guests and making reservations
  • Preparing daily reports and balancing transactions
  • Conducting security walks and maintaining a secure environment

The target compensation for this role is $20-23 per hour, based on skills and experience. This is a part-time position, primarily targeting weekday shifts.

Responsibilities:
  • At least 1 year of progressive experience in a hotel or related field required
  • High School diploma or equivalent required
  • College coursework in a related field helpful
  • Previous supervisory responsibility preferred
  • Ability to work independently and with minimal supervision
  • Knowledge of accounting principles
  • Ability to problem-solve and troubleshoot guest issues
  • Proficiency in Windows operating systems, company-approved spreadsheets, and word processing
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced, high-pressure environment
Requirements:
  • Approach all encounters with guests and associates in a friendly, service-oriented manner
  • Maintain regular attendance and adhere to Aimbridge Hospitality standards
  • Maintain high standards of personal appearance and grooming
  • Comply with Aimbridge Hospitality standards and regulations
  • Initiate and complete the End of Day process
  • Run all reports as required for Food and Beverage audit
  • Complete the Night Audit checklist for computer procedures daily
  • Balance the day's work, including movie revenue, telephone postings, valet, laundry, server's, and desk agent's paperwork
  • Maintain cashiering responsibilities according to Front Office procedures
  • Maintain Front Office computer system operation according to Aimbridge Hospitality standards
  • Fulfill all Front Office functions between 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Aimbridge Hospitality standards
  • Maintain proper record keeping according to Aimbridge Hospitality standards
  • Be familiar with all Aimbridge Hospitality's policies and house rules
  • Complete the initial direct bills daily and place on the Property Accountant's desk
  • Maintain radio contact with other associates during the entire shift
  • Have a working knowledge of security procedures
  • Ensure associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
  • Prepare and distribute the Daily Flash Report as needed
  • Transfer the master or house accounts as necessary
  • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, and checks) as directed by S.O.P.'s
  • Train any new Night Auditors as requested by management
  • Run morning reports according to Aimbridge Hospitality procedures
  • Assign delivery of newspapers daily
  • Deliver or assign delivery of Express Check-Out's
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
  • Handle items for 'Lost and Found' according to the standard
  • Complete any reports as requested by management in a timely manner
  • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary)
  • As applicable to the hotel, assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques and maintains a clean, organized environment for guests
  • Attend meetings as required by management
  • Perform any other duties as requested by the Guest Services Manager or any other member of management