Bilingual Customer Service Representative

2 months ago


Slidell, Louisiana, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Planet Fitness. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide exceptional customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Communicate effectively with members in Spanish, ensuring they feel welcome and valued in our Judgement Free Zone.
  • Work collaboratively with the team to achieve sales and membership goals, promoting our products and services to members.
  • Assist with member enrollment, answering questions and providing information about our services and amenities.
  • Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date on our products and services.
Requirements
  • Bilingual in Spanish and English, with excellent communication and interpersonal skills.
  • High school diploma or equivalent required; some college or higher education preferred.
  • Previous customer service experience, preferably in a retail or fitness environment.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Strong problem-solving and conflict resolution skills, with a focus on providing exceptional customer service.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, designed to help you succeed in your role and advance your career.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A Judgement Free Zone, where you can be yourself and provide exceptional customer service to our members.


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