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Restaurant Operations Manager

2 months ago

West Des Moines, Iowa, United States Blaze Pizza Full time
Job Description

Job Summary:

The Restaurant Operations Manager is responsible for overseeing the daily operations of a Blaze Pizza restaurant. This includes managing staff, maintaining high standards of quality and customer service, and ensuring the restaurant runs smoothly and efficiently.

Key Responsibilities:

  • Leadership and Management:
    • Lead and motivate a team of restaurant staff to achieve high levels of customer satisfaction and sales growth.
    • Develop and implement strategies to improve restaurant performance and achieve business objectives.
    • Manage staff schedules, conduct performance evaluations, and provide coaching and training to ensure staff are equipped to meet customer needs.
  • Customer Service:
    • Ensure that all customers receive a positive and memorable dining experience.
    • Respond promptly to customer complaints and concerns, and take action to resolve issues.
    • Monitor customer feedback and use it to make improvements to the restaurant and its services.
  • Operations and Administration:
    • Oversee the day-to-day operations of the restaurant, including food preparation, inventory management, and cash handling.
    • Ensure that all health and safety standards are met, and that the restaurant is clean and well-maintained.
    • Manage restaurant finances, including budgeting, forecasting, and controlling costs.
  • Marketing and Promotion:
    • Develop and implement marketing strategies to attract new customers and retain existing ones.
    • Collaborate with the marketing team to create promotional campaigns and events that drive sales and increase brand awareness.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Training and Development:
    • Provide training and development opportunities to staff to enhance their skills and knowledge.
    • Identify areas for improvement and develop plans to address them.
    • Monitor and evaluate the effectiveness of training programs.
  • Business Development:
    • Identify opportunities for business growth and develop plans to capitalize on them.
    • Collaborate with the management team to develop and implement business strategies.
    • Monitor and analyze market trends and competitor activity.

Requirements:

  • Education and Experience:
    • Bachelor's degree in Business Administration, Hospitality, or a related field.
    • Minimum 2 years of experience in a restaurant management role.
  • Skills and Qualities:
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong analytical and problem-solving skills.
    • Ability to work a flexible schedule, including evenings and weekends.
  • Benefits:
    • Competitive salary and benefits package.
    • Opportunities for career advancement and professional growth.
    • Fun and dynamic work environment.
    • Discounts on food and merchandise.