Business Services Analyst

4 weeks ago


MagstattleBas, Grand Est, United States Conagra Brands Full time
Job Overview

The Consumer Care Associate Business Services Analyst is a critical role within Conagra Brands, responsible for collaborating with various teams and external agencies to resolve product concerns and inquiries. This position requires strong analytical skills, effective communication, and conflict resolution abilities.

Key Responsibilities
  • Partner with teams such as Customer Quality, Brand Communications, Marketing, R&D, Legal, and Microphysical Lab to investigate and resolve product concerns.
  • Work with third-party call center partners to ensure quality interactions.
  • Develop and refine processes for effective resolution of consumer and customer contacts via multiple platforms.

Requirements
  • Bachelor's degree in business-related field and 2+ years of experience required.
  • Excellent communication and conflict resolution skills.
  • Strong analytical and problem-solving skills.
  • Proficiency in using data to identify service opportunities with third-party partners.

Salary and Benefits
This role offers a competitive salary range of $60,000 - $80,000 per annum, depending on location and experience. Additionally, benefits include comprehensive healthcare plans, wellness incentives, and career development opportunities.

About Conagra Brands
Conagra Brands is one of North America's leading branded food companies, offering iconic brands such as Birds Eye, Marie Callender's, Banquet, Healthy Choice, Slim Jim, Reddi-wip, and Vlasic. Our company prides itself on having an impactful, energized, and inclusive culture.
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