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Senior Operations Manager

2 months ago

Fairburn, Georgia, United States Ryder System, Inc. Full time
Job Summary

The Senior Operations Manager provides strategic leadership for the Distribution Center and supervisors, who are directly responsible for turnkey warehousing and transportation solutions. The incumbent will have and maintain a high-level interface directly with the customer on a regular basis.

Key Responsibilities
  • Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction.
  • Strategic operational planning and execution for the operation.
  • Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity, and results.
  • Hire, supervise, develop, and manage performance for employees and maintain a positive employee relations environment at assigned account(s).
  • Maintain open and effective communications within the work group(s) and with other work groups within the organization. Review data, identify, and implement necessary actions as required.
  • May manage the profit and loss statements based on the complexity and scope of the organization.
  • Lead a proactive safety program within the work group(s) consistent with company policy in order to provide a safe and secure work environment. Instruct and enforce location safety management plans, training, and processes. Monitor the maintenance of equipment for assigned work group(s) by using checklists and observations as required.
Requirements
  • Excellent problem-solving skills.
  • Excellent oral and written communication skills with demonstrated leadership capabilities.
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
  • Ability to work independently and as a member of a team.
  • Flexibility to operate and self-driven to excel in a fast-paced environment.
  • Strong organization, analytical, and computer skills.
  • Ability to create and develop an inclusive and engaged work environment.
  • Ability to effectively manage Profit & Loss statements may be necessary depending on the complexity and scope of the operation (preferred).
  • Capable of multi-tasking, highly organized with excellent time management skills.
  • Detail-oriented with excellent follow-up practices.
Qualifications
  • High school diploma/GED required.
  • Bachelor's degree in Business, Logistics, Supply Chain preferred.
  • Master's degree in Business, Logistics, Transportation, or related field preferred.
  • Five (5) years or more relevant experience in supply chain, logistics, warehouse, or industry-related field required.
  • Five (5) years or more managing, leading, and developing direct reports required.
  • Three (3) years or more Profit & Loss responsibility preferred.
  • One (1) year or more customer interaction preferred.