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Technical Solutions Expert
2 weeks ago
MobilityWare is a leading mobile game publisher of card and puzzle games, dedicated to bringing joy to others one game at a time. Our mission began with our flagship title Solitaire, which hit the Apple App Store on its opening day in 2008. Since then, our product portfolio has grown to include beloved hits such as FreeCell, MONOPOLY Solitaire, Spades, Hearts, Mahjong, and Bubble Shooter Pop.
Our Company Culture
We're proud to be named one of Built in LA's Best Places to Work for three consecutive years and recognized as one of the Best Places to Work in Orange County five times by the Orange County Business Journal and OC Register. We prioritize creating a work environment that encourages professional growth and prioritizes the wellness of all our team members.
About the Role
This key technical position plays a critical part in delivering innovative solutions, driving partner success, and bridging the gap between business needs and technical capabilities. As a Solutions Engineer, you'll guide partners through solution implementation, ensuring best practices are followed, and troubleshoot technical challenges during integration.
Responsibilities
- Guide partners through solution implementation, ensuring adherence to best practices.
- Troubleshoot technical challenges during integration, ensuring timely resolution.
- Provide post-implementation support to maintain and enhance partner satisfaction.
- Proactively monitor and respond to partner issues.
- Work with Engineering and Product teams to define features around successful Ad partner integration and monitoring.
- You'll provide technical support and account management in conjunction with building specs and release feedback.
- Work with clients and partners to implement and maintain integrations.
- Work with engineering teams to troubleshoot issues and define, test, and roll out new features to our platform.
- Work closely with the product team to improve partner success across our platform.
- Develop and maintain internal tools to monitor partner health.
- Develop and maintain dashboards that provide visibility into platform usage.
- Troubleshoot system errors and escalate internally within the team. Gather partner logs and analyze with internal data.
Qualifications
- 3-7 years' experience in AdTech/MarTech at a top-line publisher, AdTech, MarTech, DSP, SSP, Ad Network or Ad Agency preferably as a Solutions or Integrations Engineer.
- Ad Operations experience in the portfolio is strongly desired.
- Demonstrate a clear ability to digest complex technical documentation.
- Understanding all things 'Ad Tech' including having the ability to compare and contrast Direct and Programmatic pipelines/channels. Be able to document and present your vision, concepts, and strategies clearly and succinctly.
- Strong critical-thinking, analytical, logical, and results-oriented skills preferred.
- Demonstrable portfolio of cross-functional team orientation, alignment, evolution, and self-study.
- Working knowledge of common tool sets and industry terms such as POSTMAN, URL editors/parsers, VAST, XML, OpenRTB, JSON, PMPs.
- Expertise with data tools like Athena, RDS, Snowflake, SQL is must have.