Hotel Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a skilled and friendly Front Desk Agent to join our team at Homewood Suites Chandler. As a key member of our hospitality team, you will provide exceptional customer service to all guests during their stay.
About Us:
Highgate is a leading hotel management company with a portfolio of properties across the globe. Our hotels offer a unique blend of comfort, convenience, and personalized service.
Key Responsibilities:
- Provide attentive and courteous service to guests throughout their stay.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local attractions.
- Familiarize yourself with all room rates, packages, and special promotions.
- Maintain accurate records and balance shift paperwork.
- Participate in training and development programs to enhance your skills and knowledge.
- Promote hotel services and amenities to guests.
Requirements:
- A high school diploma or equivalent required.
- Previous experience in a hotel or related field preferred.
- Excellent communication and interpersonal skills.
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