Hotel Customer Service Representative

3 weeks ago


Chandler, United States Homewood Suites Chandler Full time

Job Summary:

We are seeking a skilled and friendly Front Desk Agent to join our team at Homewood Suites Chandler. As a key member of our hospitality team, you will provide exceptional customer service to all guests during their stay.

About Us:

Highgate is a leading hotel management company with a portfolio of properties across the globe. Our hotels offer a unique blend of comfort, convenience, and personalized service.

Key Responsibilities:

  • Provide attentive and courteous service to guests throughout their stay.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local attractions.
  • Familiarize yourself with all room rates, packages, and special promotions.
  • Maintain accurate records and balance shift paperwork.
  • Participate in training and development programs to enhance your skills and knowledge.
  • Promote hotel services and amenities to guests.

Requirements:

  • A high school diploma or equivalent required.
  • Previous experience in a hotel or related field preferred.
  • Excellent communication and interpersonal skills.


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