Customer Experience Associate
1 week ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales through product knowledge and innovative merchandising, and contributing to the overall sales and environment of the store.
Key Responsibilities
- Provide a premium customer experience by inspiring creativity and making JOANN the customer's happy place.
- Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
- Contribute to the overall sales and environment of the store through positive interactions with customers and other team members.
- Assist with training new team members on running the register, cutting fabric, stocking shelves, and customer service.
Physical Requirements
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on a consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds.
Availability
Part-time status requires availability that meets the needs of the store. Part-time team members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week.
Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.
Education & Experience
Education Minimum: No minimum education requirement
Education Preferred: High School Diploma or equivalent
Experience Minimum: No experience required.
Experience Preferred: 1-3 years of experience in a customer-centric environment preferred.
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