Emergency Damage Mitigation Professional
3 weeks ago
This Water Restoration Technician role involves responding to emergency situations, primarily related to water damage restoration in residential and commercial properties. The ideal candidate will possess excellent customer service skills, ability to work independently or with a team, and willingness to participate in an on-call schedule.
Responsibilities- Assess and record damage to properties
- Evaluate and document damage to all items within the property
- Dismantle structural damage using hand and power tools
- Conduct initial site visits, moisture inspections, and set up restoration equipment according to guidelines
- Complete assigned tasks and notes in our primary operating system (RMS)
- Take photos of jobs at start, completion, and throughout the process
- Knowledge of technology (iPhone, iPad, computer)
- Excellent customer service skills
- Ability to learn and operate primary systems: RMS, Xactimate, MICA, and others as requested
- Strong communication skills for phone and face-to-face interactions
- Capacity to work independently or with a team
- Willingness to participate in an on-call schedule
- Ability to operate a company vehicle safely
- Maintain confidentiality
- Move about job sites; stairs, walkways, roofs, crawl spaces regularly
- Occasionally require a ladder to complete jobs
- Communicate effectively with customers over the phone and face-to-face
- Lift up to 60lbs frequently
- Safely operate a company vehicle
$35,000 - $39,000 per year based on experience
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