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Lead Systems Engineer

1 month ago

Memphis, Tennessee, United States AutoZone Full time
Job Summary

AutoZone is seeking an experienced Lead Systems Engineer to join our Commercial eCommerce platform team. Our Commercial business is a major growth vehicle for AutoZone, and technology is a key enabler of that growth.

The Lead Systems Engineer will work closely with the business leaders, supporting key business capabilities and technology solutions of services/applications with deep focus on production operations, capacity planning and performance management.

Key Responsibilities:
  • Leads teams in ensuring scalability, performance, and reliability of large-scale cloud and On-prem application & infrastructure.
  • Understands the systems/applications that his/her team technologically/functionally and works with the team to continuously support new features.
  • Inspect the current state of the system and bring innovative ideas to improve the operational efficiencies around the systems.
  • Support new features, scaling, automation and self-healing processes for sites and systems.
  • Ability to lead and improve upon Mean time to resolve and Mean time to detect on large enterprise application.
  • Ability to lead the RCA of an issue working with teams and ensuring of tickets being closed within SLA's.
  • Work with offshore counterpart to hand over the tasks and reviewing the deliverables.
  • Preparation of the shift roster and ensure we have planned resources to support the application from across various locations and timezones.
  • Collaborate and consult with the Architecture and Release Engineering teams to ensure the releases are planned with required support.
  • Develops leadership capabilities in team members and ensures a highly motivated team through coaching and mentoring focusing on accountability & ownership.
  • Oversees the scheduling, control, and progress of batch jobs and installation activities.
  • Develops trusted and open relationships with key business partners at the Manager and Director levels and works closely with and manages vendor partner relationships.
  • Coordinates between internal and external resources, ensuring effective communication between all groups and individuals involved in projects.
Requirements:
  • Bachelor's degree in computer science or related field; master's degree preferred.
  • Minimum of 10 years total experience in IT development with 5 years in the retail industry with high volume customer-facing 24/7 online storefronts.
  • Minimum of 3 years of experience in a SRE, supporting 24/7 applications and setting up monitoring and working with APM tools like Dynatrace/Splunk/AppDynamics etc.
  • Experience in the role of a leading team utilizing ATG, Linux/Unix, RDBMS is preferred.
  • Experience in leading the teams working on MACH (Microservices, APIs-first, Cloud-native, and Headless) architecture using Java, Spring boot will be beneficial.
  • Experience with developing and managing applications across multiple data centers and failovers is a plus.
  • Must have a contagious work ethic, including a high sense of urgency to resolve issues quickly, creatively, and efficiently.
  • Proven track record on monitoring, automating, and improving reliability/performance of large-scale enterprise application.
  • Excellent written and verbal communication, presentation, problem-solving and analytical skills, including the ability to effectively communicate complex technical concepts and designs to a broad range of people.
  • Strong ability to collaborate and openly communicate cross-functionally, particularly with Operations teams.
  • Familiarity or experience in frontend and backend application development and troubleshooting.
  • Release Automation Engineering experience working with tools such as Jenkins, Jira is must.
  • Strong work ethic, high sense of urgency, driven, self-motivated, highly accountable with initiative and passion.
Benefits:
  • Competitive pay and time off.
  • Unrivaled company culture.
  • Medical, dental, vision, life, and short- and long-term disability insurance options.
  • 401(k) with Company match and Stock Purchase Plan.
  • Mental and physical wellbeing programs.
  • Opportunities for career growth and tuition reimbursement.