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Security Officer
4 weeks ago
Under the direction of the SSG Division Director, Associate Directors, and/or Security Program Manager, the Security Officer is responsible for ensuring the safety and security of staff and clients at the HOPICS Site(s). This role involves coordinating client flow, securing staff and clients in the office, and managing security needs, as well as developing relationships with local law enforcement and managing crisis situations.
Key Responsibilities- Monitor resident behavior and maintain good rapport by providing excellent customer service.
- Control access at the main entrance by screening all residents, visitors, and staff for COVID-19 compliance and detecting and preventing weapons from entering the site.
- Perform crisis intervention to de-escalate potential crisis situations and document all such situations and interventions.
- Make hourly rounds throughout the facility, including all hallways, storage spaces, sleeping quarters, smoking areas, bathrooms, laundry rooms, kitchen, and office spaces.
- Complete logs, daily activity reports, incident reports, and all other required documentation before the end of every shift.
- Make calls to police, fire department, and other first responders as directed.
- Notify the Program Manager and Security Manager of all emergencies, safety concerns, unusual activities, late arrivals, and refusal to follow the participant agreement.
- Perform administrative and receptionist duties at the operations desk, monitor video surveillance cameras, and fire prevention/detection alarm notification system.
- Provide duties related to fire, evacuation of the building when necessary, utilizing SSG Emergency Evacuation Planning procedure.
- Ensure the safety and security of all assigned equipment.
- Knowledgeable of SSG Emergency Notification Codes and a thorough understanding of how to react in emergency situations.
- Stay at assigned post until properly relieved.
- Ensure following all safety measures pertaining to COVID-19 by wearing proper protective equipment, bi-monthly testing, and following all safety protocols.
- Maintain accurate key control on assigned shifts.
- Attend safety meetings, all staff meetings, and training outside of normal working hours.
- Assist with safety training, site walk-throughs for new hires, and security presentations.
- Perform routine bed and welfare checks to ensure residents' safety.
- Enforce the no weapons policy, keeping count and not allowing unauthorized items into the facility.
- Ensure that the resident's unauthorized items are either placed in their amnesty box or removed from the site by the resident.
- Initiate work order requests for the prevention of any unsafe security-related issues.
- Maintain appropriate boundaries and adhere to SSG's Code of Ethics and HOPICS' Core Values.
- Maintain HIPAA and confidentiality at all times.
- Become familiar with programs and all services provided by the organization.
- Ensure contact information for all staff and residents is accurate for emergency purposes only.
- Minimum of two years experience in the security field.
- High School Diploma or GED equivalent or equivalent work experience.
- Proficiency in the English language is required.
- A valid and current Guard Card from the California Bureau of Security and Investigative Services is required.
- Certified in Nonviolent Crisis Intervention (CPI) preferred.
- Verification of Employment Eligibility and Background Check is required.
- TB test required (Note: Results may not be more than (3) months prior to or (7) days after the date of hire and renewed annually thereafter).
- CPR and First Aid certifications are required within 30 days of employment with the company.
- California Driver's License, Proof of Car Insurance, Reliable transportation.
- Ability to communicate effectively, both written and orally.
- Ability to organize and implement services.
- Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Critical thinking and problem-solving skills.
- Strong interpersonal and communication skills and ability to relate to staff and clients of a variety of cultures, languages, and educational backgrounds.
- Complete a Naloxone training course.
- Handcuffing, Mace, and a Baton License or certification completed by the first year of employment.
- Must be able to work flexible shifts, weekends, holidays, and overtime if necessary.
- Bilingual-Spanish preferred.
- Experience with Microsoft Word and Excel preferred.
- AA degree preferred.
- Non-violent crisis intervention training and conflict resolution training are a plus.
This position does not have any supervisory responsibilities.
Environmental ConditionsJob duties are to be performed both in office and field settings. The individual is exposed to weather conditions prevalent at the time, the noise level is usually minimal, and exposed to aggressive clients, and an office environment.
Physical RequirementsTypically spends time sitting, standing, walking, driving, carrying a maximum of 50 lbs., listening, and speaking in order to complete job requirements.
Mental RequirementsMust be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules; be able to process information, think, and conceptualize.