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Healthcare Customer Service Associate

2 months ago

Norway, Maine, United States MaineHealth Full time

Overview

  • Position Overview

  • The Healthcare Customer Service Associate will warmly welcome patients, manage incoming calls, coordinate appointment scheduling, and execute various administrative tasks as required. This role involves the collection, verification, entry, and monitoring of patient information while adhering to confidentiality regulations at all levels.
  • Essential Qualifications

  • Education: A high school diploma, GED, or a comparable combination of education and experience is preferred.
  • Licenses/Certifications: Not applicable.
  • Experience: Prior experience in customer service is advantageous. Familiarity with office operations, particularly in a healthcare setting, is preferred.
  • Must be detail-oriented and capable of independently completing tasks.
  • Strong grammar, writing, decision-making, and organizational skills are crucial.
Additional Insights

At MaineHealth, you will collaborate with healthcare professionals who genuinely appreciate their colleagues and the communities they serve. We provide a range of benefits designed to meet individual needs today while offering flexibility for future planning. Our programs include paid parental leave, adaptable work policies, student loan assistance, educational opportunities, and well-being resources for you and your family.

MaineHealth is committed to investing in our care team and fostering an inclusive environment where you can flourish and feel supported in achieving your full potential.