Robotic Operations Support Specialist
7 days ago
We are seeking a skilled Technical Support Specialist to join our team at Exotec's Atlanta Control Center. This role offers a unique opportunity to work with cutting-edge robotic solutions and contribute to the success of our clients in North America.
About ExotecExotec is a leader in technological excellence, revolutionizing the relationship between humans and robots. Our solutions empower large brands in retail and e-commerce by optimizing order fulfillment, mitigating labor constraints, and ensuring workplace safety.
As an industrial unicorn in France, we have achieved exponential growth and deployed our robotic solutions globally. The Exotec Product organization supports our existing clients through continuous performance monitoring and satisfaction.
Salary and BenefitsWe offer a competitive hourly rate with shift differential, plus an annual company and team bonus. Comprehensive medical, dental, and vision coverage, generous vacation and time off policy, 401(k) with company match up to 5%, and eligibility to participate in Employee Share Program after 1 year of employment are just some of the benefits you'll enjoy.
Key Responsibilities- Supervise and monitor robotic systems deployed around client sites, focusing on North America from the Exotec Atlanta Control Center
- Respond to customer inquiries and support requests regarding installed robotic systems
- Collaborate with Maintenance team members and Control Center head to resolve complex technical issues
- Report and escalate any issues affecting system reliability and customer service
- Prior experience in technical customer service or customer support roles, including comfort with handling escalations
- Some exposure to warehousing, warehouse maintenance, or operations is desirable
- High-level problem management and resolution skills, as well as flexibility with rotating shifts
At Exotec, we provide an inclusive work environment that respects all differences. We're committed to continuous learning and development, offering opportunities for training and growth with our diverse global team.
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