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Bartender

2 months ago

Potomac, Maryland, United States Colony Grill Full time
Job Overview

Colony Grill is seeking a skilled Bartender to join our hospitality team. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.

Responsibilities
  • Preparation and Oversight
    • Ensure proper set-up of the lounge and bar from beginning to end of shift.
    • Maintain a knowledge of all food and beverage items served at Colony Grill.
    • Efficiently navigate the Colony Grill POS computer system to execute and oversee the correct entry of orders and recording of all items served.
    • Promptly and correctly enter all orders into the computer workstation.
    • Confirm daily any new menu or bar items, as well as any items being eliminated.
    • Maintain responsibility for a cash drawer throughout the shift.
  • Customer Service
    • Always exceed guest expectations, working to anticipate their needs, and serving them in accordance with set bar etiquette.
    • Establish an effective routine to receive guest orders promptly and properly.
    • Attend to customer complaints as they arise and escalate them to the manager when necessary/appropriate.
    • Complete a quality check at regular intervals for all guests sitting at the bar.
    • Assure that all food and liquor served are prepared to Colony Grill specification.
  • Other Responsibilities
    • Observe all appropriate state liquor laws regarding alcohol service.
    • Ensure that bar guests are not overserved and deny further alcoholic beverage service to anyone potentially inebriated.
    • Present an honest and diligent attitude at all times.
Requirements
  • Professional appearance and attitude.
  • Ability to deal with multiple tasks effectively and establish priorities.
  • Ability to stand, walk, bend, kneel, lift, climb stairs, and carry objects such as glass racks and ice bins weighing up to 30 lbs.
  • Ability to keep up a steady pace of service at the bar for shifts of up to 10 hours.