Customer Service Representative

7 hours ago


Williamstown, New Jersey, United States Thoroughbred Express Full time
Job Overview

Thoroughbred Express Auto Wash is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This role is responsible for providing exceptional customer experiences, ensuring the effective operation of our car wash facility, and maintaining a clean and organized work environment.

Key Responsibilities
  • Deliver outstanding customer service, ensuring a positive experience for every customer.
  • Collaborate with peers and site management to maintain the efficient operation of the car wash facility.
  • Assist customers with payment, review services, and educate them on the benefits of our car wash.
  • Stay up-to-date with knowledge of equipment operation to work efficiently in an automated facility.
  • Direct drivers into the car wash entrance or guide them onto tracks.
  • Perform regular maintenance on equipment to ensure proper working order.
  • Conduct visual inspections of vehicles to confirm their condition before sending them into the wash area.
  • Additional duties as assigned.
Requirements
  • Display a courteous and professional attitude, with a focus on customer service.
  • Work for extended periods while standing.
  • Lift items of moderate weight.
  • Maintain work expectations in all weather conditions.
  • Interact ethically with fellow employees and customers.
  • Possess a valid and current driver's license.
  • Excellent written and oral communication skills, as well as interpersonal skills.
Preferred Qualifications
  • Previous car wash experience is preferred but not required.


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