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Merchandise Associate

2 months ago

Hyattsville, Maryland, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and customer-focused Merchandise Associate to join our team at Marshalls. As a Merchandise Associate, you will play a key role in delivering an exceptional customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.

Key Responsibilities
  • Customer Service: Role model established customer experience practices with internal and external customers, embodying customer experience principles and philosophy.
  • Store Culture: Support and embody a positive store culture through honesty, integrity, and respect.
  • Sales Floor Operations: Accurately ring customer purchases/returns and count change back to customer according to established operating procedures.
  • Merchandising: Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
  • Inventory Management: Accurately process and prepare merchandise for the sales floor following company procedures and standards.
  • Store Recovery: Initiate and participate in store recovery as needed throughout the day.
  • Organizational and Cleanliness Standards: Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
  • Communication and Teamwork: Provide and accept recognition and constructive feedback, adhere to all labor laws, policies, and procedures, and support and participate in store shrink reduction goals and programs.
  • Safety Awareness: Participate in safety awareness and maintain a safe environment.
Requirements
  • Customer Service Skills: Possess excellent customer service skills.
  • Flexibility: Able to work a flexible schedule to support business needs.
  • Communication and Organizational Skills: Possess strong communication and organizational skills with attention to detail.
  • Multi-Tasking: Capable of multi-tasking.
  • Adaptability: Able to respond appropriately to changes in direction or unexpected situations.
  • Physical Demands: Capable of lifting heavy objects with or without reasonable accommodation.
  • Teamwork: Works effectively with peers and supervisors.
  • Retail Experience: Retail customer experience preferred.
Benefits

Marshalls offers a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.