IT Asset Manager

Join Skillsessential as an IT Asset Manager, responsible for developing and implementing processes and procedures for tracking and analyzing software, hardware, and equipment through their lifecycle.

• Develop and implement asset management processes and procedures
• Provide day-to-day operational and maintenance support for production issues, troubleshooting, and resolving issues related to the Asset Management module in Remedy and Service Now
• Conduct annual inventory audits and develop processes and procedures for consistency
• Perform bulk uploads of asset data and identify and perform audits on asset data
• Develop and maintain asset-related foundation data and develop asset reports for users and management
• Create user accounts, site information, hardware and product categorizations, and support groups
• Participate in user acceptance testing and manage fixed and floating licensing for the Asset Management Module
• Create end-user documentation and develop and conduct training

• Minimum of 2-4 years experience with BMC Remedy (version 20.02) or equivalent ITSM tool
• Strong working knowledge of the CMDB and Asset Management methodology, tools, terminology, and industry best practices
• Excellent communication skills, including meeting management and facilitation
• Excellent organizational skills with proven ability to manage multiple assignments and priorities successfully, delivering high quality
• Excellent customer service skills, servicing and interfacing with individuals across IT (customers) in different roles
• Proficient in using all Microsoft applications (Word, Excel, Outlook, and Teams)

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development