IT Infrastructure Engineer

2 weeks ago


Houston, Texas, United States Sparkhound Full time
About the Role
We are seeking an IT Infrastructure Engineer to join our team at Sparkhound. In this role, you will be responsible for providing remote support for various technical issues for clients in Houston, TX as well as throughout our customer catalog. The ideal candidate will have exceptional customer service and problem-solving skills, with the ability to create a positive customer experience, provide issue escalation as necessary, handle incidents and requests with a courteous and professional attitude, communicate promptly on the progress of incidents and requests, perform system changes adhering to organizational policies, log all incidents and requests into ticket entry systems, maintain technical documentation, perform IT infrastructure analysis and remediation, support daily technical support activities for desktop, data, network and server management, occasionally conduct remote desktop troubleshooting for end-users, participate in regular On-Call rotation, and implement new infrastructure for projects, new services, or potential upgrades. To be successful in this role, you will need a Bachelor's degree in an IT-related field or higher, 5+ years of professional IT job experience, experience with an MSP, experience in network / IT systems and troubleshooting steps, 3+ years of professional experience in any relevant team setting, ability to understand Managed Services reporting, 2+ years of professional experience managing Virtual Data Center environments, 2+ years of professional experience managing network resources for firewalls, routing and switching, and proficiency in information technology regarding both hardware and software. Additionally, you will need to be able to administer Microsoft Active Directory and LDAP protocol, set up new users, security groups, group policies, and other admin AD functions, have understanding file security management, shared drives, network drives, and their security permissions, and have experience with Microsoft 365, Exchange Online, OneDrive, Azure AD, and assisting users over the phone to resolve technical issues. A salary range of $90,000 - $125,000 per year is estimated for this position based on industry standards.

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