Digital Systems Specialist
4 days ago
We are seeking a highly skilled Digital Systems Specialist to support a federal government contract. The specialist will provide on-site support to one or more federal offices, minimizing calls to the help desk by developing a rapport with assigned offices and suggesting systems management improvements.
Key Responsibilities:
- Customer Support & Communication: Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
- Technical Expertise in Multi-Platform Environments: Experience supporting both Windows and Apple/Mac environments and server systems ensuring they are properly configured, updated and maintained.
- Problem Solving & Troubleshooting: Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.
Qualifications
- A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
- 5+ years of direct customer support experience.
The estimated salary for this role is $85,000 - $115,000 per year, depending on location and experience. DMI offers a range of benefits, including a 401(k) plan, health insurance, and a generous PTO policy. We are an equal opportunity employer and welcome applications from diverse candidates.
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