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Customer Service Host
2 months ago
Level
Entry Level
Location
BORDERTOWN / INDIGO SKY CASINOS
Employment Type
Full Time
Education Requirement
High School Diploma or GED
Compensation
Starting at $12.91 per hour plus tips
Key Responsibilities:
- Welcome and seat guests, ensuring a pleasant reception experience.
- Adhere to all guest satisfaction protocols established by the organization.
- Foster a welcoming atmosphere through a friendly demeanor and positive interactions.
- Address inquiries and proactively anticipate guest needs and concerns.
- Manage seating arrangements to promote equitable service distribution among staff.
- Perform additional tasks as directed by management.
- Maintain effective communication with management and team members to support a collaborative work environment.
- Report any issues or concerns to supervisory staff promptly.
- Process guest checks accurately and handle payment transactions.
- Ensure proper cash handling procedures are followed.
- Participate in training and quality improvement sessions.
Education:
High School diploma or equivalent required.
Experience:
Preferred one year of experience in a similar role.
Licenses/Certifications:
Must obtain and maintain necessary gaming and liquor licenses as required.
Physical Requirements:
Ability to navigate the casino environment, with visual acuity to respond to guest inquiries. Must be capable of standing or walking for extended periods and lifting up to 25 lbs. Ability to perform physical tasks such as bending, stretching, and reaching.
Work Environment:
Must be able to work in a dynamic environment with high noise levels and bright lighting. Flexibility to work evenings, weekends, and holidays is essential.