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Team Lead

1 month ago

Manassas Virginia, United States F.H. Furr Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our Dispatch Team at F.H. Furr. As a Team Lead, you will be responsible for leading a team of dispatchers and ensuring the smooth operation of our residential home services.

Key Responsibilities
  • Manage and lead a team of dispatchers to ensure efficient and effective service delivery.
  • Distribute daily duty assignments and lunch schedules to ensure seamless operations.
  • Track time-off requests and adjust schedules to maintain full team coverage.
  • Step in to dispatch or take calls during times of low staffing.
  • Edit and approve ADP timecards as needed.
  • Run daily audits to maximize opportunities and minimize errors.
  • Ensure customers receive timely updates at regular intervals.
  • Monitor same-day and +3 day capacity, create move-up or reschedule lists as necessary, and track progress.
  • Facilitate overflow to other F.H. Furr branches to maintain service standards.
  • Serve as a knowledgeable resource for the dispatch team and provide support to CSR, including monitoring IMs and answering booking questions.
  • Report errors to the CCL and monitor for corrections.
  • Attend daily huddles in the absence of the manager.
  • Prioritize same-day service with a goal of achieving a 60% or higher completion rate for same-day requests.
Requirements
  • Minimum of 1 year with F.H. Furr or a similar business.
  • Previous experience in dispatch, scheduling, or a related field, preferably in a home services environment.
  • Strong leadership and team management skills with the ability to motivate and guide team members.
  • Excellent organizational and multitasking abilities to manage schedules, priorities, and daily operations effectively.
  • Proficient in dispatch software and systems, with a strong understanding of routing and scheduling best practices.
  • Strong communication skills, both verbal and written, with the ability to handle escalations professionally and provide clear direction to team members.
  • Analytical skills to run audits, identify errors, and implement process improvements.
  • Ability to remain calm and effective under pressure, especially during high-volume periods.
Benefits
  • Competitive compensation with top-of-market pay.
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and vacation pay.
  • Ongoing training and professional development opportunities.
  • Employee discounts on services.
  • A supportive and dynamic work environment that values teamwork and collaboration.
  • Opportunities for career advancement in a fast-growing company.