Packaging Service Manager

6 days ago

Midway, Florida, United States Mac Papers and Packaging, Full time
Job Title: Packaging Service Manager

Mac Papers + Packaging is seeking a highly skilled Packaging Service Manager to join our team. As a key member of our service department, you will be responsible for driving best practices and achieving growth goals of the overall packaging service department.

Key Responsibilities:
  • Plan, schedule, and manage all equipment installations with the equipment team and best skilled technician for the project.
  • Lead automated line projects and provide local service repairs for customer calls.
  • Provide estimates for equipment installations and work with manufacturers in communications and planning of providing installs for automation projects.
  • Track and communicate costs, hours, and expenses for actual time on installation and provide to the equipment billing coordinator.
  • Review and approve technicians' credit card transactions and approve timecards and vacation requests for service technicians.
  • Address issues experienced by the technical team with tools, phones, vehicles, and otherwise and communicate with internal resources in making those corrections as needed.
  • Communicate with the Service Coordinator in scheduling technicians for customer calls as needed.
  • Set and drive annual goals and expectations for each technician, including billable hours, performance, training for improvement of skills or equipment knowledge, etc.
  • Write and communicate annual reviews with all Service Technicians.
  • Hire, train, develop, and performance manage team members effectively.
  • Plan work withs and trainings with individual technicians to understand their capabilities and elevate skill levels.
  • Plan training on Core Suppliers and New Suppliers for the Service Department team.
  • Identify, obtain, and retain qualified Service Technicians in all branch coverage areas.
  • Provide service and technical onsite customer support functions as needed.
  • Manage all special projects.
Requirements:
  • High school diploma or GED required.
  • Minimum 3 years documented experience managing service department programs and technicians.
  • Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
  • Must be able to efficiently use a Windows-based computer.
  • Knowledge of Packaging equipment, service, and parts industry.
  • Ability to prioritize and complete assignments accurately and in a timely manner.
  • Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
  • Strong interpersonal, organizational, oral, and written communications skills.
  • Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
  • Must be able to pass a drug screen and criminal background check.
  • Ability to prioritize and complete assignments accurately and in a timely manner.
  • Must be able to work alone, and with a team.
Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

  • Travel 25-50% required.
  • Regularly required to walk and stand continuously for long periods of time.
  • Talk or hear, both in person and by telephone.
  • Reach with hands and arms.
  • Repetitive bending, twisting.
  • Specific vision requirements include close vision, distance vision, and the ability to adjust focus.
  • Lift up to 50 lbs.
  • Ability to push/pull/leverage up to 75lbs.

Mental Demands

  • Regularly required to use written and oral communication skills.
  • Will interact regularly with managers and staff.
  • Must be able to work independently with little supervision.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other protected category.

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