Customer Service Professional
3 days ago
We are seeking an enthusiastic Customer Service Professional who can be the welcoming voice to our customers. This role is your chance to brighten someone's day and make a meaningful impact.
About the Role:- Handle inbound calls with warmth and professionalism.
- Proactively connect with our customer base.
- Strive for performance goals while delivering top-notch service.
- Handle Incoming Calls: Answer inbound calls from customers seeking automotive service.
- Provide Expert Assistance: Offer expert advice and guidance on automotive service options, pricing, and appointment scheduling.
- Appointment Scheduling: Efficiently schedule service appointments based on customer availability and technician availability.
- Client Relationship Management: Build and maintain positive relationships with clients by demonstrating empathy, patience, and a genuine interest in their concerns.
- Resolve Issues and Escalations: Handle customer complaints or concerns professionally and promptly.
- Service Knowledge: Stay updated on the latest service recalls and upgrade technologies to provide accurate and up-to-date information to clients.
- Documentation and Record Keeping: Maintain accurate records of customer interactions, including service requests, feedback, and appointment details.
- High school diploma or equivalent
- Strong communication skills, both verbal and written.
- Exceptional customer service skills, with a friendly and approachable demeanor.
- Ability to handle high call volumes while maintaining professionalism and attention to detail.
- Proficiency in using customer relationship management (CRM) software and appointment scheduling tools.
- Problem-solving skills and the ability to handle customer escalations effectively.
$45,000 - $60,000 per year, depending on experience.
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