IT Solutions Expert
5 days ago
**Job Overview**
We are seeking a skilled Tier 2 IT Technician to join our team of IT professionals. As a key member of our Managed Service Provider (MSP), you will play a vital role in delivering exceptional technical support and troubleshooting complex IT issues.
About the Role:
- Provide advanced technical support to clients via phone, email, remote assistance, and onsite visits.
- Diagnose and resolve escalated IT issues related to network infrastructure, hardware, software, and cloud services.
- Manage and monitor client IT systems and networks to ensure optimal performance and uptime.
- Implement and maintain IT solutions, including server setups, configurations, and migrations.
- Perform proactive maintenance tasks, updates, and patches to prevent issues and minimize downtime.
- Collaborate with Tier 1 support and other team members to escalate and resolve complex technical issues efficiently.
- Document client configurations, troubleshooting steps, and resolutions accurately.
- Assist with IT projects and initiatives, such as system upgrades, migrations, and implementations.
Requirements and Qualifications:
- Proven experience as a Tier 2 IT Technician or similar role within an MSP environment.
- Strong technical proficiency in network infrastructure, server administration, and troubleshooting IT systems.
- Hands-on experience with Windows Server, Active Directory, Office 365, and other cloud platforms.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and backup solutions.
- Excellent problem-solving skills and the ability to analyze complex technical issues.
- Exceptional communication skills and the ability to interact professionally with clients.
- Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), VMware Certified Professional (VCP)) are a plus.
Benefits and Compensation:
- A competitive salary ranging from $80,000 to $120,000 per annum, based on experience and skills.
- A comprehensive health benefits package, including medical, dental, and vision insurance.
- Paid time off (vacation, holidays, sick leave) to ensure work-life balance.
- Opportunities for professional development and certification training to enhance your skills and career growth.
About Us:
Prestige Computer Solutions is a leading MSP specializing in delivering comprehensive IT solutions to businesses of all sizes across various industries. With a commitment to excellence and innovation, we empower our clients to achieve their business goals through reliable technology services and support.
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