Dental Office Support Specialist

2 weeks ago

Hales Corners, Wisconsin, United States Heartland Dental and Supported Offices Full time
Job Details

Req ID: 95982

Supported Practice: ForwardDental

Category: Business Assistant

Location: Hales Corners, WI 53130

Years of Experience: No Experience Required (open to experience or new grad)

Position Summary:

As a Business Assistant at Forward Dental - Hales North office, you will be part of a collaborative team that prioritizes patient care and community involvement.

In this role, you will support the front office team by managing administrative tasks, ensuring seamless communication with patients and insurance companies, and utilizing Dentrix for patient scheduling and records.

You will also have the opportunity to partner with providers and team members to implement Heartland Dental systems, optimizing office potential and delivering exceptional patient experiences.

If you are a motivated and customer-centric individual with excellent communication and organizational skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Greet and welcome patients, creating a positive first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with providers and team members to implement Heartland Dental systems, optimizing office potential


What You'll Gain:

  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing opportunities to develop to your full potential
  • Access to on-demand Daily Pay


About Forward Dental - Hales North Office:

Our Hales North office is a unique and collaborative environment, centered on cooperation, a fast-paced environment, and motivation. We are part of a large practice with 37 team members, focusing on collaboration, communication, and community.

Minimum Qualifications:

  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards


Preferred Experience:

  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience


Physical Requirements:

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year
  • As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN

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